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COVID-19: ESSENTIAL SERVICES - We are open. Some services are modified. Details at biron.com/en/coronavirus

Important Information - Update on COVID-19

Biron, Imagix, Medvue and BiogeniQ

Last update - March 25th, 2020 - Your safety and the safety of our professionals are our top priorities and that is why we are closely monitoring the progress of the coronavirus (COVID-19) thanks to updates released by government authorities.

Measures are being taken for our Laboratory, Sleep Care, Medical Imaging and Genetics services as the situation evolves; as the situation is changing quickly, other adjustments could be made in the coming days.

If in doubt, please call 1 877 644-4545 to reach the government line dedicated to COVID-19 inquiries. You can also consult https://www.quebec.ca/sante/problemes-de-sante/a-z/coronavirus-2019/ for more information or this practical self-care guide.

Essential services

Following the multitude of announcements made by the government concerning the closure of non-essential businesses, we would like to inform you that Biron and its partners Imagix and Medvue will continue to operate. Since many of the services that we offer have a direct and immediate impact on the health and safety of Quebecers, they are considered essential.

Business hours modifications

The business hours of some of our service centres and clinics have been modified. Updated business hours will be posted respectively on biron.com.

Laboratory, sampling and nursing care

Anyone who is:

  • experiencing symptoms similar to those of COVID-19 (cough, fever, fatigue, difficulty breathing)
  • is contaminated with COVID-19 or has had close contact with a person contaminated or likely to be contaminated
  • has traveled outside of Canada in the last 14 days or has had close contact with a person who has

is respectfully requested not to come to our service centers. Be informed that all our services require an appointment.

It is strongly recommended that patients in the following groups postpone their appointments if possible:

  • Patients who are 70 years old or older
  • Patients with suppressed immune function
  • Pregnant women

The following services will no longer be offered for an indefinite period:

  • Throat culture (strepto direct)
  • Influenza A/B and RSV screening
  • 24hr urine collection
  • Chlamydia/gonorrhea screening (genital sampling) is replaced by a different sampling technique

If you have an upcoming appointment for one of these services, a customer service representative will contact you shortly.

For more information, contact us at 1 833 590-2712 or at info@biron.com.

Sleep Care

Anyone who is:

  • experiencing symptoms similar to those of COVID-19 (cough, fever, fatigue, difficulty breathing)
  • is contaminated with COVID-19 or has had close contact with a person contaminated or likely to be contaminated
  • has traveled outside of Canada in the last 14 days or has had close contact with a person who has

is respectfully requested not to come to our service centers. Be informed that all our services require an appointment.

It is strongly recommended that patients in the following groups postpone their appointments if possible:

  • Patients who are 70 years old or older
  • Patients with suppressed immune function
  • Pregnant women

Most of our services are offered remotely!

Telephone appointment with your respiratory therapist Purchase and renewal of devices, masks and accessory online on boutique.biron.ca (certain conditions apply)

The following services will no longer be offered for an indefinite period:

  • Spirometry
  • Diagnostic tests (cardiorespiratory polygraphy for sleep disorders, complete polysomnography (Sleep Study), titration, oximetry)

If you have an upcoming appointment for one of these service, a customer service representative will contact you shortly.

For more information, contact us at 1 833 590-2713 or at info@biron.com.

Medical Imaging

Imagix

The following services will no longer be offered for an indefinite period:

  • Screening mammogram
  • Follow-up from a mammography examination performed 6, 12 or 24 months ago.
  • Bone density scan
  • Some non-urgent services

If you have an upcoming appointment for one of these services, a customer service representative will contact you shortly.

For more information, contact us at 1 833 590-2714 or at info@biron.com.

Medvue

The following services will no longer be offered for an indefinite period:

  • Some non-urgent services

If you have an upcoming appointment for one of these services, a customer service representative will contact you shortly.

For more information, contact us at 1 866 668-7376 or at info@medvue.ca.

Genetics

The majority of our services are offered remotely!

In fact, consultations are offered by telephone or videoconference and the kits are sent by mail. All our services are maintained.

For more information, contact us at 1 855 943-6379 or at infobiogeniq@biron.com.

Frequently asked questions

How do I know if my appointment will still take place?

If you do not fall under the critera previously mentioned on this page, and the service that you need has not been suspended, then your appointment will still take place.

If your service has been suspended, an agent will contact you to reschedule your appointment.

You can also contact us by calling 1-800-463-7674.

May I be accompanied by someone for my appointment?

To limit the number of individuals in our establishment, we ask you to be accompanied by a maximum of one person and only if it is really necessary. If you come accompanied, be informed that this person will have to answer the same screening questionnaire as you will have to, and access could be refused.  

What payment methods do you accept?

To limit the possible spread of the virus, we only accept contactless payment methods for now (interac and credit cards).

Do you offer the screening test?

No. We do not offer a test for the coronavirus (COVID-19). Only the public health network has the mandate and competency to screen for the coronavirus (COVID-19).

For more information on the coronavirus (COVID-19), you can visit the website of the Ministère de la Santé et des Services sociaux. The site is updated regularly: https://www.quebec.ca/en/health/health-issues/a-z/2019-coronavirus/. You can also call the Government of Quebec’s information line : 1-877-644-4545

What are the measures that you have put in place to reduce the risk of spreading the virus?

We have put exceptional and temporary measures in place for the duration of the contagion, in order to reduce the risk of the virus spreading. These include :

  • Hygiene measures in all our locations.
  • Postponement of services for patients infected or likely to be infected with the coronavirus (COVID-19).
  • Tighter triage measures.
  • We have increased the frequency of cleaning of the premises and in common areas.
  • Equipment is cleaned after each use as required.
  • We regularly remind our employees to adopt good hygiene behaviours and to minimize contact and increase distance between them and patients.
  • The recommendations issued by the Government of Quebec with respect to quarantine are also implemented throughout the organization.

Our healthcare professionals are already well trained in infection control and they strive to adhere to good practices at all times.

Since the situation is evolving in unpredictable ways, further measures could be taken. We are following the recommendations issued by the ministère de la Santé.

However, it is possible that delays to obtain an appointment or to receive test results may be longer than usual due to the impacts of the prevention measures. We thank you for your understanding.