Skip to contentSkip to navigation
COVID-19: We are open. Some services are modified. Mask is mandatory. Details at biron.com/en/coronavirus

Important Information - Update on COVID-19

Biron, Imagix, Medvue and BiogeniQ

Last update - May 12th, 2020 - Your safety and the safety of our professionals are our top priorities and that is why we are closely monitoring the progress of the coronavirus (COVID-19) thanks to updates released by government authorities.

Measures are being taken for our Laboratory, Sleep Care, Medical Imaging and Genetics services as the situation evolves; as the situation is changing quickly, other adjustments could be made in the coming days.

If in doubt, please call 1 877 644-4545 to reach the government line dedicated to COVID-19 inquiries. You can also consult https://www.quebec.ca/sante/problemes-de-sante/a-z/coronavirus-2019/ for more information or this practical self-care guide.

Mask is mandatory

All patients must wear a mask to receive their service. It can be a medical or handmade mask. A scarf or other item is tolerated. It is important that the mouth and nose be covered at all times during the appointment. This measure is based on public health recommendations and is for an indefinite period of time.

Essential services

Following the multitude of announcements made by the government concerning the closure of non-essential businesses, we would like to inform you that Biron and its partners Imagix and Medvue will continue to operate. Since many of the services that we offer have a direct and immediate impact on the health and safety of Quebecers, they are considered essential.

Business hours modifications

The business hours of some of our service centres and clinics have been modified. Updated business hours will be posted respectively on biron.com.

Laboratory, sampling and nursing care

All patients must wear a mask to receive their service. It can be a medical or handmade mask. A scarf or other item is tolerated. It is important that the mouth and nose be covered at all times during the appointment. This measure is based on public health recommendations and is for an indefinite period of time.

Anyone who:

  • experiences coughing OR fever OR breathing difficulties OR sore throat OR loss of smell without nasal congestion (anosmia)?
  • is infected with COVID-19
  • have been in contact with someone who is infected
  • is quarantined while waiting for a COVID-19 result

is respectfully requested not to come to our service centers. Be informed that all our services require an appointment.

It is strongly recommended that patients in the following groups postpone their appointments if possible:

  • Patients who are 70 years old or older
  • Patients with suppressed immune function

In addition, we remind you that you must respect a mandatory quarantine of 14 days if you have traveled outside Canada in the last 14 days.

The following services will be back as soon as possible:

  • Any type of throat sampling
  • Influenza A/B and RSV screening
  • 24hr urine collection
  • Chlamydia/gonorrhea screening (anal sampling)

If you have an upcoming appointment for one of these services, a customer service representative will contact you shortly.

For more information, contact us at 1 833 590-2712 or at info@biron.com.

Sleep Care

All patients must wear a mask to receive their service. It can be a medical or handmade mask. A scarf or other item is tolerated. It is important that the mouth and nose be covered at all times during the appointment. This measure is based on public health recommendations and is for an indefinite period of time.

Most of our services are offered contactless!

  • Telephone appointment with your respiratory therapist
  • Purchase and renewal of devices, masks and accessory online on cpap.biron.com (certain conditions apply)
  • Diagnostic tests delivered to your home (Cardiorespiratory Polygraphy for Sleep Disorders)

The following services will be back as soon as possible. Call us today to reserve your spot!

  • Spirometry
  • Laboratory diagnostic tests (Complete polysomnography (Sleep Study))
  • Titration
  • Oximetry

If you have an upcoming appointment for one of these service, a customer service representative will contact you shortly.

Anyone who:

  • experiences coughing OR fever OR breathing difficulties OR sore throat OR loss of smell without nasal congestion (anosmia)
  • is infected with COVID-19
  • have been in contact with someone who is infected
  • is quarantined while waiting for a COVID-19 result

is respectfully requested not to come to our service centers. Be informed that all our services require an appointment.

It is strongly recommended that patients in the following groups postpone their appointments if possible:

  • Patients who are 70 years old or older
  • Patients with suppressed immune function

In addition, we remind you that you must respect a mandatory quarantine of 14 days if you have traveled outside Canada in the last 14 days.

For more information, contact us at 1 833 590-2713 or at info@biron.com.

Imagix - Medical Imaging

All patients must wear a mask to receive their service. It can be a medical or handmade mask. A scarf or other item is tolerated. It is important that the mouth and nose be covered at all times during the appointment. This measure is based on public health recommendations and is for an indefinite period of time.

The following services will be back as soon as possible:

  • Screening mammogram
  • Some non-urgent services

If you have an upcoming appointment for one of these services, a customer service representative will contact you shortly.

COVID-19 designated centers

Public health officials are have identified clusters of medical clinics in order to create a network of service centres exclusively dedicated to treat patients who have, or are likely to have, the COVID-19 virus. We are proud to collaborate on this initiative by contributing our medical imaging clinic and our expertise to affected patients, all while ensuring the protection of our staff. We have structured the organization of the activities of these clinics so that, following the passage of a patient contaminated by COVID-19 or likely to be contaminated (hot patient), we benefit from all evening and night to proceed with the complete disinfection of these clinics to receive regular (cold) patients safely the following morning. Our protocol complies with public health requirements.

As a result of this special designation, we will only offer X-Rays and emergency ultrasounds to COVID-19 patients. All other patients are respectfully requested to visit another radiology clinic.

  • Imagix – Chomedey
  • Imagix - Saint-Laurent

For more information, contact us at 1 833 590-2714 or at info@biron.com.

Medvue - Medical Imaging

All patients must wear a mask to receive their service. It can be a medical or handmade mask. A scarf or other item is tolerated. It is important that the mouth and nose be covered at all times during the appointment. This measure is based on public health recommendations and is for an indefinite period of time.

The following services will be back as soon as possible:

  • Some non-urgent services

If you have an upcoming appointment for one of these services, a customer service representative will contact you shortly.

For more information, contact us at 1 866 668-7376 or at info@medvue.ca.

Genetics

The majority of our services are offered remotely!

In fact, consultations are offered by telephone or videoconference and the kits are sent by mail. All our services are maintained.

For more information, contact us at 1 855 943-6379 or at infobiogeniq@biron.com.

Frequently asked questions

How do I know if my appointment will still take place?

If you do not fall under the critera previously mentioned on this page, and the service that you need has not been suspended, then your appointment will still take place.

If your service has been suspended, an agent will contact you to reschedule your appointment.

You can also contact us by calling 1-800-463-7674.

May I be accompanied by someone for my appointment?

To limit the number of individuals in our establishment, we ask you to be accompanied by a maximum of one person and only if it is really necessary. If you come accompanied, be informed that this person will have to answer the same screening questionnaire as you will have to, and access could be refused.  

What payment methods do you accept?

To limit the possible spread of the virus, we only accept contactless payment methods for now (interac and credit cards).

Do you offer the screening test?

No. We do not offer a test for the coronavirus (COVID-19) for the moment.

For more information on the coronavirus (COVID-19), you can visit the website of the Ministère de la Santé et des Services sociaux. The site is updated regularly: https://www.quebec.ca/en/health/health-issues/a-z/2019-coronavirus/. You can also call the Government of Quebec’s information line : 1-877-644-4545

What are the measures that you have put in place to reduce the risk of spreading the virus?

We have put exceptional and temporary measures in place for the duration of the contagion, in order to reduce the risk of the virus spreading. These include :

  • Hygiene measures in all our locations.
  • Postponement of services for patients infected or likely to be infected with the coronavirus (COVID-19).
  • Tighter triage measures.
  • We have increased the frequency of cleaning of the premises and in common areas.
  • Equipment is cleaned after each use as required.
  • We regularly remind our employees to adopt good hygiene behaviours and to minimize contact and increase distance between them and patients.
  • The recommendations issued by the Government of Quebec with respect to quarantine are also implemented throughout the organization.
  • We've increased the time between appointments.

Our healthcare professionals are already well trained in infection control and they strive to adhere to good practices at all times.

Since the situation is evolving in unpredictable ways, further measures could be taken. We are following the recommendations issued by the ministère de la Santé.

However, it is possible that delays to obtain an appointment or to receive test results may be longer than usual due to the impacts of the prevention measures. We thank you for your understanding.