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Replacement process

The manufacturer Philips is proceeding to replace the devices affected by the recall it launched on June 14.

For the moment, here are the models that Philips has begun replacing:

  • DreamStation1 PRO
  • DreamStation1 Auto
  • DreamStation1 Expert
  • Bipap Auto DreamStation1
  • Bipap AVAPS/ST DreamStation1

Details: 

  1. DreamStation 1 devices are being replaced with a DreamStation 2 or a refurbished DreamStation 1 featuring new sound-absorbing foam approved by the Food and Drug Administration (FDA).
  2. Philips determines which devices are replaced with a DreamStation 2 and which ones are replaced with a refurbished DreamStation 1. Biron is not informed of Philips’ decision-making process in this regard.
  3. The devices will be replaced in the order in which they were registered for recall.

The patients concerned will receive a letter inviting them to proceed with the exchange, along with instructions for doing so. 

IMPORTANT: Philips has not yet provided information on when it will exchange, replace or repair the other affected devices. When we receive instructions in this regard, we will contact the patients concerned. 

Important resources

If you have already exchanged your device in our online store, the following information will be helpful:

Fedex return procedure *

*Make sure you have received your replacement device before following the return procedure

DreamStation 1 assembly procedure *

**Applies only if your device will be exchanged for a DreamStation 1