Philips return procedure - Fedex

*Make sure you have received your replacement unit before following the return procedure*

Important notice

If your new trade-in device is a DreamStation 1, be sure to review the assembly videos before returning your old device. You will need to transfer essential components from your old device.

1

Access the Fedex website:

Fedex website
2

Enter your personal information and click on next

3

Complete the following information :

  • Enter the RMA number that was sent to you in the previous email entitled "Device Exchange Notice".
  • Enter 2 pounds in the "Package Weight" field.
  • Select the reason for the return: Recall Remediation.

Click on next

4

Confirm your information and click on confirm

5

Obtain the return slip

Choose to print the return slip at your home or at a drop-off location.

Option #1

Print the take-home coupon
Make a note of the drop-off location where you want to take your Philips PPC device

Option #2

If you do not have a printer at your disposal, select Print at Retail and send the return label by email or text message.
Make a note of the drop-off location where you want to take your Philips PPC device

6

Bring your affected Philips device to a drop-off location near you.

  • Bring in your pre-printed return slip

Or

  • Present the email or text message including the QR code for printing the return slip

*Keep the tracking # carefully, it is your proof of sending your device to Philips and Biron may ask you for this proof, if necessary.