Procedure for the repair or replacement of your device
Updated: January 7, 2022, 11:00 a.m.
Philips has issued a procedure for the recall of its devices in order to repair or replace the affected products.
To proceed with the recall, Philips has set up a digital platform on which devices affected by the recall must be registered. As a reminder, the affected Philips devices were manufactured and distributed between November 2009 and April 26, 2021.
You must register your device on the platform to ensure that it will be considered by Philips when the time to replace or repair it comes.
Individuals who wish to register their device must follow this procedure:
Ensure that the model of the device for your sleep apnea treatment is affected by the recall. See the list of affected devices in our Frequently Asked Questions section.
Have the serial number of the device handy. To help you locate the serial number of your device, visit the Philips website.
Go to the Philips website to register the device . Only one device can be registered at a time.
Enter the serial number of the device in the space provided and click the blue “Check unit” button. A message confirming that your device is eligible for the recall will appear on the screen.If the message indicates that your device is not part of the recall but your unit is identified as being included in our Frequently Asked Questions section, please contact us at 1-833-590-2713 or via chat (weekdays from 8 a.m. to 4 p.m.).
NOTE: Although Biron previously committed to registering all devices included in the recall it has sold, the manufacturer requires each patient to register their device in order to be eligible. Also, note that you only have to register your device once. If you receive subsequent correspondence from Philips asking you to register your device and you have already done so, please ignored these registration requests.
Once you click the blue Submit button, a confirmation number will appear on the screen.
Please write down this confirmation number, and keep it until you receive confirmation of your registration by mail.
Any updates regarding the Philips recall procedure will be added to this page. We encourage you to refer to it regularly. You can also add your email address to our distribution list for information on the recall.
We remind you that the procedure outlined above was established by Philips. We are reporting the information provided to us by the manufacturer. Thank you for your understanding!
Decision Support Tool
The recommendations in this section of Biron’s website are issued by the Centre hospitalier universitaire de Montréal (CHUM). This is an excerpt from the information provided by the CHUM. You can view the original and complete version of these recommendations on the website of the CHUM (available in French only).