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AirSense 11 CPAP Machine

Product support

Main characteristics

  • You will appreciate its ease of use, the comfort of the sleep apnea treatment and the many myAir™ features to get you started and maintain your good habits throughout your therapy.
  • Thanks to its touch screen, the device is simple to understand and the therapy is easy to activate and set up. What’s more, it has a modern and elegant design.

Maximize your comfort with humidification

Maximize your comfort with Ramp control

Cleaning and caring for your device

Renewal

Even with regular maintenance, it is recommended to renew certain equipment every year for reasons of hygiene and comfort. Visit our online store and take advantage of free shipping on purchases over $75.

Troubleshooting

Q: How do I adjust the comfort features – humidity and ramp time – on my AirSense 11?

A: How to access your comfort settings on the AirSense 11: On your AirSense 11 machine, use the touchscreen to go to My Options to see your current settings. From here, you can personalize your options.

Humidity Level

The humidifier moistens the air and is designed to make your therapy more comfortable. With the Climate Control Auto setting, both temperature and humidity are automatically preset at levels designed for maximum comfort. If you have a ClimateLineAir™ heated tube, all you have to do is plug it in and press Start. Note: ClimateLineAir heated tubing is required to use Climate Control Auto. You can also manually set the Humidity Level to Off or between 1 and 8, where 1 is the lowest humidity setting and 8 is the highest humidity setting. If you’re getting a dry nose or mouth, turn up the humidity. If you’re getting any moisture in your mask, turn down the humidity. How to adjust humidity: In My Options, select Humidity Level. Scroll and select the desired humidity level.

Ramp Time

Ramp Time is the period during which the pressure increases from a low start airflow pressure to your prescribed treatment pressure. You can set your Ramp Time to Off, from 5 to 45 minutes or Auto. When Ramp Time is set to Auto, the device will detect when you have fallen asleep and then gradually increase to the prescribed treatment pressure.

How to adjust Ramp Time:

In My Options, select Ramp Time and adjust to your preferred setting. Need more help with your comfort settings? Your medical equipment store can help make any other necessary adjustments. You can also find more information in your machine’s user guide.

Q: How do I clean my CPAP machine and how often?

A: You should clean your machine weekly. The following can be used as guidance for cleaning your machine; full cleaning instructions can also be found in the machine’s user guide. How to clean your CPAP machine

Time it takes: 5 minutes Supplies you’ll need to clean your machine:

  • Sink or tub
  • Warm, drinking-quality water (86°F / 30°C)
  • Mild soap
  • Clean towel

Weekly step-by-step cleaning tips:

  • Unplug the machine.
  • Wash the water tub and air tubing in warm water using mild detergent.
  • Do not wash in a dishwasher or washing machine.
  • Rinse the water tub and air tubing thoroughly and allow to dry out of direct sunlight and/or heat.
  • Wipe the exterior of the device with a dry cloth or towel.

Q: I have water droplets on my nose, in the mask and in the breathing circuit

A: The humidity may be set too high: Reduce the humidity level. The circuit temperature may be too low. : Increase the circuit temperature.

**Q: I have a very dry mouth and I have an unpleasant sensation in my mouth*

A: Air may be escaping through the mouth: The use of a chin strap to keep the mouth closed or a full face shield may be necessary.

Therapeutic adherence report

To fully understand how to read and interpret your therapeutic adherence report, consult our explanatory sheets which will guide you through the most important information.

Using the myAir option

Consult this sheet to configure the myAir option

Problem with the use of the modem

If the modem on your device is not working, you can still send us your data remotely with an SD card to receive your membership report digitally.