FAQ and troubleshooting - Mask

Masks are usually made of silicone, which is a hypoallergenic product. Possible causes of irritation can involve the fit of the harness (too tight or not tight enough), the fit of the mask (wrong size, wrong mask style for the patient) or the condition of the mask (silicone can absorb dirt that causes irritation over the long term).

The face mask is indicated for clients with chronic nasal congestion or if a health condition justifies its use. This is not the first recommandation of mask.

Excess condensation can form in your mask or breathing circuit when the ambient temperature is low. To prevent condensation from forming, you can adjust the humidity settings knob to a lower value. You may also need to adjust the humidifier’s setting when going from one season to another. Using a breathing circuit cover can also help reduce the effects of condensation. Most CPAP devices now have heated hoses allowing you to adjust the temperature of your tubing and prevent condensation in the breathing circuit.

Check the fit of your mask. To ensure a proper fit, lie down in bed, place the mask on your face and turn on the device. It is important to adjust the mask straps without overtightening them.

Check the mask assembly. If leaks have occurred after the weekly service, it is likely that your mask is not properly assembled. Refer to the appropriate video in the Masks section.

The use of improper cleaning agents (e.g., bleach, alcohol, strong detergents, etc.) and normal wear and tear can affect the condition of the material and cause leaks.

Refer to the Maintenance section of your mask model for more information.

Most machines feature a humidifier and heated tubing. If you find the air too warm, you can reduce the temperature in the tubing, depending on the model of your machine. However, you should not turn it down too low as this could reduce the humidity, compromising your comfort and the efficacy of your treatment.

It is important to have the proper fitting technique and to follow a regular maintenance schedule for the mask and other components.

Avoid over-tightening the mask straps as the pressure of the cushion on the facial skin can cause redness. Clean the mask cushion daily with a mild soap or a wet wipe designed for this purpose. If you have sensitive skin, we recommend that you clean your mask with the same soap you use to wash your face and avoid scented products.

It is not recommended that you apply cream to your face just before using your mask, unless you use a cream specifically designed for this purpose.

If you follow the maintenance rules and the redness persists, consult your respiratory therapist to find the appropriate solution.