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Frequently asked questions

All the answers to yours questions

How do I prevent the mask from leaking?

What should I do if I get an error code on my machine?

Why is there no water left in my humidifier in the morning?

Why did my machine not use any water?

Why is there condensation in the tubing or the mask?

Is it normal if the heating plate is cold in the morning?

Why doesn't the automatic start or stop option work?

Why does my machine shut off during the night?

Why is my machine making more noise than usual?

I wake up with a dry mouth or nasal congestion. Why?

Pourquoi est-ce que j’ouvre la bouche fréquemment pendant la nuit?

Why do I have a headache in the morning?

The air pressure is too high during the night and wakes me up. What should I do?

How do I adjust the air temperature in my mask?

How can I avoid redness or small pimples on my face where the mask sits?

Why does the amount of water used in my humidifier vary?

How often should I replace my mask and accessories?