Device sales policy

Warranty

Biron undertakes to replace any defective item acquired on this Site during the warranty period indicated in the table above, either by a new item or by a refurbished item of quality and value equivalent to the defective item, all subject to the conditions set out in these Conditions. For more details on the terms of the warranties, please contact us

To consult the general terms of the warranties applicable to the products, please refer to the following table:

Trial period

Biron grants you the privilege of returning, for any reason whatsoever, a CPAP device that you have acquired on this Site, within a period of ninety (90) days following the date the Product has been invoiced. Upon the return of the device, Biron agrees to refund the sums received to date for the acquisition of the CPAP device les a sum for each month during which it was in your possession, including the current month in full.

Biron offers you the opportunity to exchange the mask for a different model to the one you have acquired (facial, nasal or nasal cushion), ninety (90) days of the date the product has been invoiced, subject to the following conditions:

• When exchanging a mask for another mask of equal value, no additional charges will be applied.
• When exchanging a mask for another mask of higher value, the difference will be charged and must be paid at the time of the exchange.
• When exchanging a mask for another mask of lower value, Biron will apply a credit for the amount of the difference to your balance due, or if there is no balance owing, Biron will issue and send a refund to your attention.

Remote Monitoring Program (following the purchase of a CPAP device)

In order to help and facilitate your treatment, Biron offers you remote therapy monitoring via electronic data transfer from a wireless modem duly installed on the CPAP device that you have acquired. By accepting Biron’s Remote Monitoring Program, you authorize Biron to retrieve, retain, access and interpret information derived from the use of your CPAP device (start and end of treatment each day, treatment statistics, etc.), which will be forwarded to Biron remotely via the modem described above. You acknowledge having the right to request from Biron a maximum of 8 usage reports per year.

You acknowledge that the transmission of data may be limited or compromised if the CPAP device is used in an area not serviced by "cellular type" telecommunication services. You acknowledge and understand that Biron does not intend to gather this personal information in real time, and so, you cannot at any time consider the use of the modem as a continuous monitoring of your state of health. Therefore, you are responsible for reporting any issues related to your therapy to Biron.

Some personal information (such as your name, contact information, identification of Biron as your health care provider, information about your treatment settings, etc.) will be hosted on the servers belonging to the manufacturer of the CPAP device. You understand that this information will be transmitted and could be used by the manufacturer. For further details regarding the collection and use of your data as part of the Remote Monitoring Program, Biron recommends that you refer to the respective privacy policies of each of the following manufacturers:

• Fisher & Paykel Healthcare Inc.
• Resmed Corp.
• Philips Respironics

Biron takes reasonable steps to protect your personal information, all in accordance with its Privacy Policy and the privacy laws to which Biron is subject. Some Biron staff and your sleep specialist doctor will be able to access your personal information as part of their duties.