MyBiron

A MyBiron account keeps your interactions with Biron—particularly laboratory services, samples and Sleep Care—in a central, secure place. The account keeps your results history together. It’s the most up-to-date method for getting your results as quickly as possible.

A MyBiron account keeps your interactions with Biron—particularly Sleep Care services—in a central, secure place. The account keeps the history of your purchases and equipment together and tracks or monitors your orders.

As part of improving our services, we’re migrating to a new platform to enhance your experience. For safety reasons, please configure your account and reset your password. That will ensure a smooth, secure transition to the new platform. 

If you already had a record with Biron, your information will be automatically linked to your new account during the identification step. All your data will be saved and available via your account. 

MyBiron is compatible with smartphones, computers and tablets. It is also compatible with all Web browsers.

If we have identified one or more records with information you have provided, we are offering to link them with the selected contact method. If you prefer not to link them, click on the “Create an account” button and follow the steps.

If you believe you have a record with us, please contact our Customer Service at 1-833-590-2715. Our team will help you recover your information and access your account.

If you are having trouble connecting, there are two possible situations: 

• This is your first time connecting to the new platform. Please set up your account  following the instructions provided. 
• Your account has been set up and you received a confirmation email. Connect using your identifier or email address and your password. If an error message appears, please check your information and try again. If the error message appears again, you can reset your password by clicking on “Forgot your password?” or contact our Customer Service at 1-833-590-2715. 

Click on “Forgot your password?” on the connection interface and follow the steps to reset your password. 

No, you can schedule an appointment online at biron.com without creating a MyBiron account. However, a MyBiron account does keep all your interactions in a central, secure place.   

 It contains:  

• Your laboratory test results
• Your purchase history and your order follow-up
• Your Sleep Care billing information
• Your Sleep Care equipment

 Lastly, MyBiron can be accessed on all your devices using your browser, with no app to download.  

You don’t need to do anything. Your treating doctor will automatically get a copy of your results report. They will not have access to your MyBiron portal.

Getting a notification depends on the method you chose for receiving your results. You will receive an email notification when your results are available in your MyBiron account. In some cases, your results will be sent exclusively to your treating doctor. In all cases, our service centre staff will tell you what to do to access your results at your appointment. 

Yes, you will be able to access your results in PDF format on the portal. However, there may be limited ability to display your results dynamically on the graph.

You will get your child’s results by email in a protected PDF file. To access the results through MyBiron, your child needs to have an email address so they can create their own account, if they are aged 14 or over.

For safety and confidentiality reasons, every MyBiron account needs to be connected to a unique email address. If you don’t have a personal email address, you can easily create one for free on a platform such as Outlook, Gmail or Yahoo.  

Please note that the results will also be sent to your doctor. 

Viewing laboratory service bills is not available in MyBiron yet.  For now, only your Sleep Care billing information can be accessed in MyBiron. We are always improving our services; stay tuned for MyBiron updates. 

Everyone must be at least 14 years old and have their own email address to create a MyBiron account.  

To monitor or track the delivery of an order, go to the “Order” menu. You will see the general status of your order. For details about the delivery of each item, click on “See order”. 

Here is what each status means:

• Being prepared: we have received your order and are preparing it for shipment.
• Out for delivery: your order has been shipped, is currently being delivered, or has already been delivered.

Items from a single order may be delivered on different dates. We recommend that you monitor the delivery of each item individually and check your email inbox for detailed information. You will get an electronic message containing delivery details for each item or group of items shipped.

Once the order has been delivered in full, you will get the invoice by email. 

We have been updating our online store, so it is possible that your Sleep Care equipment may not be visible in your account just yet. We are actively working so that all your equipment is accessible in your account as quickly as possible. In the meantime, if you need any information, please chat with us Monday to Friday, 8 AM to 4 PM. Thank you for your understanding. 

Anticipate your needs and your equipment’s obsolescence by renewing equipment before the recommended date. You can renew equipment by clicking on the “View details” button, which will take you directly to the product page in the Biron Sleep Care store. 

If the recommended date has passed, we suggest that you renew your equipment as quickly as possible. 

For any questions about renewal dates, please refer to the manufacturer’s recommendations or our support page. 

In your account, you can give your feedback of the MyBiron platform by answering three quick and easy questions. Your opinion helps us evaluate your level of satisfaction and identify your needs so we can improve our platform and its functions.