Frequently Asked Questions - MyBiron

MyBiron is an online platform that offers you access to Biron's digital services.

MyBiron provides access to all of Biron's digital services from a single user account and password. MyBiron was designed to meet the highest security standards for your personal information.

No, MyBiron allows you to access test results, but you can receive services from Biron without registering on MyBiron.

Yes, MyBiron is available on all types of screen (computer, cellphone and tablet).

Computers:

• PC windows 8
• PC windows 10
• Mac OSX10

Cellphones:

• iPhone 7+ / 8 / X
• Samsung Galaxy S6 / S7 / S8+
• Google Pixel
• HTC Nexus 9

Tablets:

• iPad mini 2
• iPad air 2

Here are the fully supported browsers:

Computers:

• Windows 10 - Edge, Firefox, Chrome
• MacOS - Safari >=10.x, Firefox, Chrome
• Linux - Firefox, Chrome

Cellphones:

• Android 6-7 - Chrome
• iPhone/iPod iOS10 >=10.x

Tablets:

• iPad iOS10 - Safari >=10.x

Here are the partially supported browsers:

• Computers: Windows 8.1/10 - IE
• Cellphones: iPhone/iPod iOS10 9.x
• Tablets: iPad iOS10 - Safari 9.x

Yes, your results will be sent to your doctor, as we currently do.

Yes, your results will be deposited in MyBiron as we receive them. We will send you an email to inform you that the results are available on the portal.

Yes, all your previous laboratory AND/OR sleep results that are digitized will be available on MyBiron.

Yes, your results will always be deposited in the QHR.

We strongly recommend using this new MyBiron platform as it is the most secure and confidential way to receive your results. If you do not wish to register on MyBiron, we can send you your report by postal mail.

You need to have a (unique) email address to register on MyBiron. If you do not have an email address, you can receive your results by postal mail.

Only the following test results can be disclosed to you by phone: PT INR, blood group, pregnancy test, Monotest, streptococcus detection, urine culture and throat culture. However, we can send you your test results by secure email, regular mail or via MyBiron. Ask for it when you are making an appointment.

We allow children under 14 to receive results by email, since they do not have their own email address. In addition, since the parent's address is used for their MyBiron account and the use of an email address is unique, the address cannot be used for any other account.

A minor 14 years of age or older may consent alone to health care required by their medical condition.

Unfortunately, as the answers to questions previously asked were not valid, we ask that you come in person to a service centre, in order to verify your identity and thereby ensure maximum security for your information.

Yes.

Yes.

No.

No.

You register using two codes generated for you. At your service centre appointment, our staff will generate an activation code that will be sent to your email address. They will also ask you how you would like to receive the second code, called the validation code (by text or phone call). Once the code is generated, you will have 15 days to create your account. All you have to do is follow the steps described. Registration takes only a few minutes.

Creating a MyBiron account requires a unique email address: one MyBiron account = one email address. Your MyBiron account contains confidential information and is matched to your unique patient number in our records. As a result, it is not possible for two users to have the same email address for their MyBiron account.

Since each member of the family must have a different email address to create a MyBiron account, you will need to create a new email address.

To ensure confidentiality and for identification purposes, only the patient himself or herself can obtain a code at the service centre.

No, the activation code is for one-time use only. Since it is associated with your file, you will not be able to use it to create an account other than your own. In addition, children under the age of 14 do not have access to MyBiron.

The code we are giving you today is valid for only 15 jours.

Yes, the activation code is always sent by email.

No. You must first enter your email address and a password of your choice to create your MyBiron account. Once your account has been created and you have signed in, you will be prompted to enter the activation code you received by email.

Check your junk email folder. If you still haven't received anything, please contact our Customer Service 1 800 463-7674 .

You must contact our Customer Service 1 800 463-7674 . We will ask you a few security questions before generating a new code for you.

You can call the Customer Service 1 800 463-7674 , where they will ask you a few questions, or you can visit a Biron service centre.

You must sign in to your MyBiron account, and in your profile you can make changes. A message will appear stating that the change was done successfully.

When you log into your MyBiron account, you can click "Forgot password?" to reset your password.

Your account will be locked for the next five minutes, and then you can try again.

In the "Tiles" display mode, you must click to select the test, and then a new window will appear. This window contains a description of the test, along with a graph showing your current result and your history. The reference values are the horizontal green lines in the graph. In the "List" display mode, the reference values are shown in the last column on the right.