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Replacement process

Recall of masks containing magnets from Philips

It is recommended that a mask be replaced every 6 to 12 months. Therefore, Biron intends to provide, free of charge, a replacement solution in accordance with the established standards to those who have purchased one between September 6, 2021 and September 27, 2022. Alternatives may include replacing the mask with a non-magnetic alternative, or simply removing the magnets from the headgear.

Individuals concerned by the recall who purchased their masks prior to the no-cost replacement period are encouraged to take corrective action to protect their health.

To find out about the replacement solutions, see the affected masks page.

How to request a replacement

  1. Check your eligibility.
    1. The mask must be one of the affected masks.
    2. Individuals must be affected by the recall (have a contraindication to use a mask with magnet).
  2. Check the date of your purchase
    1. Individuals who purchased an affected mask between September 6, 2021 and September 27, 2022 will be eligible for a replacement at no-cost (see Covered Masks).
  3. Contact us to obtain your discount code
    1. Via the chat tool at cpap.biron.com Monday through Friday from 8 a.m. to 4 p.m.
    2. By phone at 1 833 590-2715, Monday to Friday from 7:30 a.m. to 6 p.m. and Saturday from 8:30 a.m. to 3 p.m.
  4. Apply your discount code during the validity period you have been given
    1. On the online store at the time of payment. If you are having difficulties with your transaction, use the chat tool.
    2. If you are unable to place your order online, please contact us at 1-833-590-2715 and we will complete the purchase over the phone with you.